Sync Pulse
Sync Pulse shows you the real-time status of your calendar connections. See when calendars were last synced, identify any issues, and manually trigger syncs when needed.
Where to find Sync Pulse
Sync Pulse appears at the top of your Dashboard. It's always visible so you can quickly check your sync status at a glance.
What Sync Pulse shows
Last sync time
Shows when TurnoverPing last checked your calendars. Calendars are automatically synced every 15 minutes.
Healthy calendars
Number of calendars that synced successfully. Green means everything is working correctly.
Problem calendars
Calendars with issues (connection errors, expired URLs, etc.). Click to see which calendars need attention.
Calendar status indicators
Synced
Calendar is connected and syncing correctly. Shows last sync time.
Sync Warning
Temporary issue. Will retry automatically. Check the URL is still valid.
Broken
Calendar URL is no longer valid. You need to get a new URL from your booking platform and update it.
Manual sync
While calendars sync automatically every 15 minutes, you can trigger an immediate sync whenever you need to.
To sync manually:
- 1. Go to your Dashboard
- 2. Find Sync Pulse at the top
- 3. Click the "Sync Now" button
- 4. Wait a few seconds for the sync to complete
When to use manual sync
- • You just received a new booking and want to see it immediately
- • A guest modified their dates and you want to confirm the update
- • You added a new calendar URL and want to verify it works
Troubleshooting sync issues
Calendar shows "Sync Warning"
This usually means a temporary connection issue. TurnoverPing will retry automatically.
- • Wait 15-30 minutes and check again
- • Try a manual sync
- • Verify your iCal URL is still valid in your booking platform
Calendar shows "Broken"
The iCal URL is no longer accessible. This can happen when:
- • The booking platform regenerated the URL
- • You deleted and recreated the listing
- • The platform changed their export format
Fix: Get a fresh iCal export URL from your booking platform and update it in the property settings. See instructions →
New bookings not appearing
If new bookings aren't showing up:
- • Wait up to 15 minutes (sync interval) or trigger manual sync
- • Check that the booking is confirmed (not just an inquiry)
- • Verify Sync Pulse shows the calendar as "Synced"
- • Make sure the checkout date is in the future
Sync frequency
TurnoverPing checks your calendars every 15 minutes. This means:
- New bookings create jobs within 15 minutes of appearing in your calendar
- Date changes update jobs within 15 minutes
- Cancellations are detected within 15 minutes
For immediate updates, use the manual "Sync Now" button.
Frequently Asked Questions
Why is my calendar showing as synced but I don't see a booking?
"Synced" means TurnoverPing successfully fetched your calendar data. If a booking doesn't appear, it may not be in your calendar yet (check directly in Airbnb/VRBO), or the checkout date may have already passed.
Can I change the sync frequency?
Currently, the 15-minute sync interval is fixed for all accounts. For immediate updates, use the manual sync button.
Does syncing use API calls against my Airbnb limit?
No. TurnoverPing uses iCal export URLs, which are public endpoints. This doesn't count against any API limits on your Airbnb or VRBO account.