Backup Cleaners
The backup cleaner feature automatically reassigns jobs when your primary cleaner declines. This ensures coverage for every turnover, no manual intervention needed.
How automatic reassignment works
New booking detected. A cleaning job is created and assigned to your property's default cleaner.
Default cleaner declines. They reply NO or tap "Decline" because they're unavailable.
Automatic reassignment. TurnoverPing instantly notifies your backup cleaner about the job.
Backup confirms. Your backup cleaner confirms the job and you're covered.
Why use backup cleaners?
🛡️ Never miss a turnover
Vacation days, sick days, emergencies – your backup provides instant coverage.
⏱️ Save time
No frantic calls or texts. Reassignment happens automatically in seconds.
😌 Peace of mind
Know that a decline won't leave you scrambling before a guest arrives.
🔄 Flexible coverage
Set different backups for different properties based on location or preference.
Setting up a backup cleaner
To assign a backup cleaner:
- 1Go to the Properties page
- 2Open the property you want to configure
- 3Find the "Backup Cleaner" dropdown
- 4Select a cleaner from your list
- 5Click Save Changes
Note: Both the default cleaner and backup cleaner must be added to your Cleaners list first. Learn how to add cleaners →
What happens during reassignment
Default cleaner side:
- Their job is marked as "Declined"
- They receive confirmation that the job was reassigned
- They don't need to find a replacement themselves
Backup cleaner side:
- Receives a new job notification immediately
- Can confirm or decline just like any other job
- Message includes all job details (property, date, time, notes)
Your dashboard:
- Job shows new assigned cleaner (the backup)
- Status returns to "Pending" until backup confirms
- History shows the decline and reassignment
What if the backup also declines?
If the backup cleaner also declines, the job becomes "Unassigned." You'll need to manually assign someone.
What happens:
- 1. Job status becomes "Unassigned"
- 2. You receive an email notification
- 3. The job appears highlighted in your dashboard
- 4. You can manually assign another cleaner
Best practices
Keep backups informed
Let your backup cleaner know they're listed as a backup. They should expect occasional last-minute job offers.
Choose nearby backups
Select backup cleaners who work in the same area as the property. This increases the chance they can cover on short notice.
Cross-assign as backups
If you have multiple cleaners, consider making each one the backup for another's properties. This creates a safety net.
Frequently Asked Questions
Is backup reassignment automatic or manual?
Completely automatic. When the default cleaner declines, the backup is notified within seconds. No action needed from you.
Can I have multiple backup cleaners?
Currently, each property has one backup cleaner. If both the default and backup decline, you'll need to manually assign someone else.
Does the backup get the same job details?
Yes! The backup receives the exact same notification with property name, date, time window, address, and any notes you've added.