Privacy Policy

1. Introduction

TurnoverPing ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Data Controller

The entity responsible for the processing of your data is:
TurnoverPing
9528 Miramai Rd, Unit #6099
San Diego, CA 92126
United States
Email: support@turnoverping.com

3. Information We Collect

• Account Information: Name, email address, phone number, and password when you register.
• Property & Booking Data: Information about properties you manage and booking calendars you sync (e.g., iCal feeds).
• Cleaner Information: Contact details of cleaners you invite to the platform.
• Usage Data: IP address, browser type, device information, and pages visited.
• Cookies: Data collected via cookies to improve site functionality and performance.

4. How We Use Your Information

We use your data to:

• Provide and maintain our services (e.g., syncing calendars, notifying cleaners).
• Process payments and manage subscriptions.
• Send administrative information, such as updates to terms and policies.
• Respond to customer support requests.
• Improve our website and services through analytics.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

• Stripe: For payment processing.
• Supabase: For database and authentication services.
• SendGrid/Twilio: For sending emails and SMS notifications.
• Google Analytics: For website analytics.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data ("Right to be Forgotten").
• Portability: Request transfer of your data to another service.
• Objection: Object to processing of your data for direct marketing.

To exercise these rights, please contact us at support@turnoverping.com.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:
Email: support@turnoverping.com